9330k Privacy Policy

9330k ("we", "our", or "platform") is a trusted online betting and gaming platform in Bangladesh. This Privacy Policy ("Policy") applies to our website, applications, and all related services.

This policy describes how we collect your personal information, why we collect it, how we use it, who we share it with, and how we keep it secure. Please read this policy carefully before using our services.

By registering on our platform or by continuing to use our services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

A Information Provided Directly

Information you provide during registration and account management includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Financial transaction details (bKash, Nagad, Rocket, Upay account numbers)
• Identity verification documents (National ID card)
• Mailing address

B Automatically Collected Information

When you use our platform, the following information may be collected automatically through technical means:

• IP address and device identification information
• Browser type and operating system information
• Session logs: login time, activity history
• Gaming history and betting transaction records
• Information collected through cookies and similar tracking technologies

C Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may sometimes collect information from third-party verification service providers. In such cases, the privacy policy of the relevant third party will also apply.

Service Operation and Improvement

We use your information for the following purposes:

• To complete the account registration process and verify identity
• To process financial transactions — deposits, withdrawals, and bonus payments
• To provide customer support and resolve issues
• To ensure platform security and prevent fraud
• To improve service quality and add new features

Fulfilling Legal Obligations

To comply with relevant legal regulations, to prevent fraud and money laundering, and to meet regulatory requirements, we store and process necessary information.

Communication and Promotions

With your permission, we may send you relevant offers, bonus updates, and service-related information. You can opt out of such communications at any time.

Analytics and Improvement

By analyzing platform usage patterns, we improve the user experience and identify technical issues. This analysis is generally carried out in an anonymous or aggregated form.

9330k does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

• Payment processors: Necessary information to complete transactions with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Identity verification services: With authorized service providers to complete the KYC (Know Your Customer) process.
• Legal authorities: With relevant authorities in accordance with valid legal directives or court orders.
• Fraud prevention: With security specialists or partner organizations that help ensure the security of our platform.
• Business succession: If 9330k goes through a merger or acquisition, information may be transferred to the new managing entity.

Technical Safeguards

We use industry-standard security technology to protect your information:

• SSL/TLS Encryption: All data transmission takes place through encrypted channels
• Password Hashing: Your password is never stored in plain text
• Firewall and Intrusion Detection: To prevent unauthorized access
• Regular Security Audits: To test and fix system vulnerabilities
• Two-Factor Authentication (2FA): For additional account protection

Organizational Safeguards

Only staff members who need it can access your information. All staff are trained on privacy matters and work under confidentiality agreements. We have an incident response plan in place to address any data breach promptly.

Important Notice

While we make every effort to protect your information, data transmission over the internet may not be completely secure. We cannot guarantee absolute security, but we always follow industry-standard best practices.

Use of Cookies

We use the following types of cookies:

• Essential cookies: For the basic functionality of the platform, such as maintaining your login session.
• Functionality cookies: To remember your preferences and provide a personalized experience.
• Analytics cookies: To understand platform usage patterns and improve services.
• Security cookies: To detect and prevent fraudulent activity.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

We retain your information for as long as necessary to provide services. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations.

• Account information: For the entire duration the account is active
• Transaction records: For the period required under financial regulatory laws
• Communication logs: For a defined period to maintain customer service standards
• Marketing preferences: Until you cancel

After the required period has ended, information is securely deleted or anonymized.

As a user of our platform, you have the following rights:

• Access: The right to know what information is held about you and to receive a copy.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Objection to Processing: The right to object to the processing of your information for specific purposes, including marketing communications.
• Portability: The right to receive your information in a structured, readable format.

9330k strictly refrains from providing services to individuals under the age of 21. We do not knowingly collect or process any personal information from minors.

If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If you believe we hold information about a minor, please contact us immediately at [email protected].

9330k reserves the right to change this Privacy Policy from time to time. Changes will be published on this page and the "Last updated" date will be updated.

For significant changes, we will try to notify you by email or through a platform notification. Continuing to use our platform after changes have been made will be considered as your agreement to the new policy.

We recommend that you review this policy regularly so that you are always informed about how your information is being managed.